After sales Priority Remote support is included for the first month for the AIO Biophilia, when you need it the most as you become familiar with using the system. When you need more…
Their are several options available to extend Remote Support over the coming year and longer sessions are available for up to 45mins by booking Remote Assistance and Confirmation for the next available slot is when payment is made.
With your laptop connected to the internet, launch TeamViewer (tv), and email over your tv user id and password 5 mins before the remote session is due to start.
The tv password changes for each session.
Once myself or one of my highly trained specialists have gained control of your laptop you can enable voice & video by selecting the tv voice or video icon.
Priority Remote support for sessions up to 20mins from £55
Remote Support sessions for up to 20mins are booked in blocks of three for £150.
Annual Remote Support is available from £45p month for up to three remote support sessions a month.
Annual Remote Support Paid annually get one month free for £495.
Run over time is billed at £30 for each additional 15min time slot.
Prompt payment is always appreciated and helps ensure you get the slot you want.